Shipping Methods
We utilize FedEx as our primary carrier, but also ship via UPS and USPS to ensure your orders arrive safely and on time.
- FedEx Ground (2-5 business days)
- FedEx Overnight (next business day) — $15.00 urgent order fee applies
- Freight Shipping (for large or bulk orders)
Delivery Times
Orders placed before 2:00 PM CST on business days are typically processed and shipped the same day. Delivery times vary based on shipping method selected:
- FedEx Ground: 2-5 business days from ship date
- FedEx Overnight: Next business day from ship date
Please note that delivery times are estimates and may vary based on destination, weather conditions, and carrier operations. Shipments to remote or rural areas may require additional transit time.
Shipping Costs
Shipping costs are calculated based on package weight, dimensions, destination, and selected shipping method. You will see the shipping cost before completing your order. For bulk orders or special shipping requirements, please contact our customer service team at (800) 232-3965 for a customized shipping quote.
Core Return Shipping
Exchange orders include prepaid return shipping for your core units:
- A prepaid return shipping label will be included with your exchange shipment
- Use the original packaging to return your core unit
- Cores must be returned within 30 days of receiving the exchange unit
- Failure to return cores within the specified timeframe may result in core charges
Shipment Tracking
All shipments include tracking information. You will receive a tracking number via email when your order ships. You can track your shipment status through our online system or by contacting our customer service team.
International Shipping
Currently, we primarily ship within the continental United States. For international shipping inquiries, please contact our customer service team to discuss available options and requirements.
Damaged Shipments
If your shipment arrives damaged:
- Note the damage on the carrier's delivery receipt
- Take photos of the damaged packaging and contents
- Contact our customer service team at (800) 232-3965 within 48 hours
- Do not discard the damaged packaging until instructed
We will work with you and the carrier to resolve any shipping damage issues promptly.